Table of contents

  1. Use of the platform
  2. Privacy policy
  3. Purchasing conditions
  4. Legal warning
  5. Terms and conditions
  6. Cookie policy

In compliance with the duty of information contained in article 10 of Law 34/2002, of July 11, on Services of the Information Society and Electronic trade, the document reflects the following: the company holding the web domain is www.aguadoo.com (hereinafter Aguadoo), with address for these purposes located at Escullera de Poblenou 20, 08005, Barcelona, ​​Spain Tax ID Number: X-7128898-W. Contact email: info@aguadoo.com.

The access and/or use of this portal of aguadoo attributes to the user conditions, from such access and/or use, the General Conditions of Use reflected herein. The aforementioned conditions will apply regardless of the General Conditions if they prove obligatory.

Use of the Platform

This Platform is available to anyone interested in carrying out any type of activity it offers. When accessing the Aguadoo Platform, making a purchase or when using it in any way, the user is subject to the general terms and conditions of the platform.

Aguadoo offers a search service of tourist activities in Barcelona offered by third parties. Users are informed that Aguadoo is an intermediate which is independent of its activity suppliers, with no exclusive relationship. When making a purchase on this Platform, it means that the user accepts that Aguadoo makes a purchase to the suppliers on their behalf. When making a purchase of a product or service in Aguadoo, the formalization of two contracts is accepted; one directly with any of the Service providers or products and another with the Aguadoo platform that acts as an intermediary (and is not part of the contractual relationship between the buyer and the Supplier in relation to the services or products purchased in this Platform). Any queries or doubts related to the products or services purchased should be addressed to the corresponding provider.

By accessing the Platform, the user declares that all the information provided is correct, true, complete, accurate, as well as updated. By registering on the page, the user is responsible to abide with confidentiality and proper custody of passwords provided to access the Platform. The user declares to have the legal capacity to use the Aguadoo Platform in accordance with these T&C’s. The user agrees not to use this Platform for illegal or prohibited purposes, as well as that the services acquired through it will not be resold to third parties and will be used by the people legally authorized for its consumption. In case of any fraudulent use, Aguadoo will be in its right to deny access to the Platform.

The prices of each activity will be displayed once the search process is finished. When making a selection the price of the purchase will be shown, as well as the breakdown of costs before continuing to the final checkout. At the end of the purchase process, the user will receive a confirmation email of the purchase, which will contain the details of the products or services purchased. In case of not receiving the confirmation email, please ask the user to contact us through our email; Info@aguadoo.com.

 

Privacy Policy

This service is aimed at individuals, professionals or companies looking for a specific product or service. It should be noted that Aguadoo is only allowed for those who can make the payment of the purchase in accordance with the law.

In compliance with Organic Law 15/1999, of December 13, on Personal Data Protection (LOPD) and its development regulations, the user is informed that the personal data that he provides will be incorporated into our servers of UK origin where they will be treated in an automated file. In addition to just accessing the Platform, it is possible to collect data about the user accessing it; part of which may be Personal Data. This information includes the search history, IP address, screen resolution, browser, operating system and preferences, access times, and source URL. If a mobile device is being used, it may also collect data that identifies the device, preferences and location.

There is also the option of obtaining a personal data in a passive way; for example, by collecting user data over time and through various websites when visiting this platform. Aguadoo also uses tracking tools such as cookies and beacons.

The functions of the Platform can make use of the properties and configuration of the devices used to access the Platform, which will allow to know the location. Such technologies may include IP address mapping, wifi, GPS signals, location of mobile terminals or other technologies.

The collection of personal data will be made directly from the data that the user provides when filling in one of the portal forms. For example when registering on the page or when booking an activity. When registering, the user agrees that Aguadoo stores the address, the contact telephone number, name and surname, as well as the rest of the information that you give us. If you choose to log in or register through a third party, for example, if you sign in through Facebook, you authorize us to use the information linked to the account and store it.

When reserving a product of the Aguadoo Platform, whether you are a registered user or not, it is very likely that additional information about the user that will make the purchase of an activity will have to be offered. This could include the name of the user (and the name of a possible companion), age, date of birth, sex, passport number or other identification document, email address, telephone number, credit card information and address You can also choose to save your Personal Data in your user account for future reservations.

The customer, when providing access to the personal data, confirms the authenticity and accuracy, as well as that they are updated. It also expresses that accounts with authorization provides.

Aguadoo does not intentionally store personal information about minors. If it is detected that a minor is trying to send Personal Data, they will be removed from the register. If you are the parent or guardian of a minor who has provided your information, please inform by email info@aguadoo.com to have them deleted.

The user will be able to manage all his Personal Data through the preferences of the user’s account where he can also cancel the same.

The user may exercise the rights to obtain information about the Personal Data that we have stored, rectify or cancel at any time in accordance with the current law that recognizes articles 15 and following of the LODP and at no cost. Before that, we can ask you to identify yourself. In some cases, we may not allow you to access certain Personal Data. For example, if your Personal Data is connected with other People, or for legal reasons. In such cases, we will give you an explanation of why you can not get certain information. You may also withdraw your consent to the use of your Personal Information at any time. Just contact

us at the address below.

Email technical support: support@aguadoo.com

If you need to exercise your rights, or if you have any questions about our Privacy Policy or need help in exercising or understanding the privacy options, you may contact the Privacy Team To the Aguadoo email, or write to the following address:

Aguadoo
Escullera de Poblenou 20,
08005, Barcelona
Spain

Email: info@aguadoo.com

In accordance with EU Directive 95/46 / EC and Article 11 of the LOPD, Aguadoo is obliged to communicate personal data to the Suppliers of products and services of the Platform. Personal Data will be shared with corporate affiliates and third parties for legitimate business purposes permitted by law. For example, when making a reservation of an activity with one of our providers that provide the payment services and activities chosen. These third parties will process your Personal Data as data controllers and in accordance with their own privacy policies.

We may also share user information as described at the time of its obtaining. For example, if information will be provided to participate in a raffle, it may be shared with the promotional partners.

If Aguadoo (or part of its business) is acquired by third parties or changes management, new owners would have access to your personal data for the uses established in this document.

If the user sends a valuation on any of the activities performed or on the provision of the agreed service, we authorize to publish it in all our Platforms under the name that it has provided. You are also allowed to display it along with other ratings.

We inform that before the publication of the valuation, Aguadoo reserves the right to make an offensive language filter, that in case of a comment subject to said language, Aguadoo is in its right to eliminate the valuation.

Aguadoo may disclose personal data if requested by law, for example, for the application of justice or at the request of the authorities. This includes court orders, subpoenas and orders arising from legal proceedings and administrative or criminal investigations. The personal data of the user may also be divulged if necessary for the prevention, detection or prosecution of criminal acts; To prevent further damage; In response to legal action or for the application of our rights and remedies. The collection of personal data is done with the aim of improving the services that the Platform offers users such as processing the reservations and save the information of their liking as well as to show more relevant ads and recommendations or eliminate advertising Irrelevant.

Personal Data are also very important for:

Being a subscribed user to the Aguadoo Platform, this one will be able to manage the preferences of communication with our service as well as to cancel the subscription at any moment. You can not unsubscribe to service emails or administrative messages that are considered part of your membership, unless you cancel it.

Aguadoo’s servers and data centere are in the UK; and service providers could be located there as well as in other countries. The user, in providing the Personal Data, agrees to be transferred and stored in the UK, a country that could have different or less strict data protection / privacy and security standards than the country of the same. Consequently, the Personal Data could be subject to requests from governments, courts or judicial bodies in that country and, consequently, its laws. In accordance with applicable laws in other countries, we will provide the necessary safeguards to protect the personal data of our users, eg when entering into contractual agreements with data receivers containing European model clauses.

Aguadoo has a sophisticated security system designed to protect the personal data stored in the system against any unauthorized access or abuse. The systems are configured with encryption and data encryption, and firewalls developed following the highest in the industry. Secure connection layer (SSL) technology is also used to protect data sent over the internet. The only ones authorized to access the personal data are the employees or the Suppliers, who require access to carry out the procedures indicated in this privacy policy.

Aguadoo may modify this privacy policy at any time and without notice. We will notify the user about the material changes and regarding the use that we will make of the Personal Data prior to the implementation. We may notify you of such changes by email or through a notice visible on our website. By using our services and Platforms after we post such changes, the user expresses his agreement on them.

Terms of purchase

The final price of the purchase of the product or service will be shown with the final cost breakdown. All Aguadoo prices include VAT. The additional payment method charge that Aguadoo must bear is non-refundable, so for each purchase there will be an increase of €1 for payment management expenses that will increase the price of the shopping cart once the method of payment has been selected. The user will only be able to pay through the methods of payment that are detailed in the same Platform, other methods of payment will not be accepted. In the case of a payment with a third-party bank card, Aguadoo may require written authorization to be provided by the cardholder.

For greater security, at the time of purchase the information that is on card holders bank card will be requested. The bank details will not be stored in the system beyond what is necessary to process the payment or refund of the purchase, unless the user specifically consents to the storage of said information.

In the event that the system detects a fraudulent transaction, Aguadoo reserves the right to perform checks and it is possible that the user may request a fax or mail sending a proof of address and a copy of the credit or debit card. The costs of this administration will be covered by the user.

Aguadoo offers the possibility to cancel a product or service 48 hours after the purchase. Once this time has passed, the user can not make any changes. The user has to take into account that the refund will be processed using the same method of payment that was used for the original purchase and that Aguadoo will perform the necessary administration in 2 business days. Agooado is not responsible for the time that banks take to complete the transaction.

In the case of reimbursement, we inform our users that the commission portion of the products or services is not refundable. The value of this will depend on the contracts that Aguadoo has obtained with its Suppliers.

We also inform our user that Aguadoo is solely responsible for the information about the products or services offered by the Platform. In the event of any change that the supplier makes without prior notice and that will be have an effect on the user, Aguadoo will not be responsible. In that case, the user will have to contact the supplier of the product or service. Aguadoo only works with electronic tickets, confirmations or electronic coupons, so the
user undertakes and confirms the authenticity and accuracy of personal data such as email.

Legal Notice

The management of this Platform is carried out by the team:

Aguadoo
Escullera de Poblenou 20,
08005, Barcelona
Spain
Web: www.aguadoo.com
Email: info@aguadoo.com
Tax ID: X-7128898-W
Registered in the Companies Registry of Spain: X-7128898-W

Terms and conditions

Intellectual and industrial property

The design of the portal and its source codes, as well as the logos, trademarks and other distinctive signs found on the portal belong to the Aguadoo and are protected by the corresponding intellectual and industrial property rights or have been authorized for use.

Content responsibility

Aguadoo is not responsible for the legality of other third-party websites from which the portal can be accessed. Furthermore Aguadoo does not answer for the legality of other websites of third parties that could be linked to this portal.

Aguadoo is not responsible for damages, economic losses or viruses that may infect the computer, software, data or other property as a result of negligence when accessing this Platform.

Aguadoo will not be responsible for third parties using information published on the portal, neither will it be responsible for any damages suffered or economic losses that, directly or indirectly, produce economic damages caused by the use of such information.

Applicable law

The applicable law in case of dispute or conflict of interpretation of the terms that make up this legal notice, as well as any matter related to the services of this portal, will be Spanish law.

Other places

If after clicking, the user may be redirected to third party sites or other platforms in which case the Aguadoo Privacy Policy will no longer apply.

Cookie Policy

In accordance with EU Directive 2009/136 / EC and in relation to local legislation, we inform the user that this website uses its own and third party cookies.

A cookie is a file created by a website that contains small amounts of data and is sent between a sender and a receiver. In the case of Internet the sender would be the server where the web page is hosted and the receiver is the browser that you use to visit any web page.

Its main purpose is to identify the user by storing their activity history on a specific website, so that they can offer the most appropriate content according to their habits. This means that every time you visit a website for the first time, a cookie is saved in the browser with a little information. Then when the same page is visited again, the server requests the same cookie to fix the site settings and make the user’s visit as personalised as possible.

These cookies can have a simple purpose, like knowing when was the last time the user entered a certain web page; Or something more important as it is to keep all the articles put in the shopping cart of a store, an action that is saved in real time. You can control cookies through your browser settings. This process varies from browser to browser. We recommend you to see the help menu of your browser for more information.

The types of Cookies that can use this platform are:

Technical Cookies – which are strictly necessary for the operation of the website. Personalization cookies – which are strictly necessary to provide the services requested by the users of the website.

Analytic Cookies – Analytic cookies, which allow us to check how visitors navigate the website, as well as record the content they see and those that are of interest to them. These cookies help us to improve the service that we offer, since in this way we can guarantee that our users find the information that they want.

Social Cookies. – that are necessary in social networks that uses this Platform, Facebook, to control the interaction with social widgets on the website.

Associated cookies. – that allow us to track visits from other websites with which we have partnership agreements.

Identification cookies – which allow us to identify among visitors to the website those who are already our customers and / or registered users, in order to send personalized commercial communications to customers and / or registered users who have visited us recently.

Behavioral advertising cookies – which collect information about your preferences and choices on the website. They are intended for advertising networks, which later use them to show you personalized advertising on other websites.

By using the Platform, the user grants his free, unequivocal and informed consent to use any of the cookies or tracking tools mentioned in this Policy.

If you want additional information or want us to know your opinion about the use of cookies in, please contact us at: support@aguadoo.com.

Aguadoo informs the user that this Platform also uses Google Analytics, a Google web analytics tool. It provides pooled information about traffic coming to websites based on the audience, acquisition, behavior and conversions that are carried out on the website.